Does your Hisense Roku TV restart and freeze every time you try to watch a show, movie, or sports from streaming apps?
Indeed, it is extremely frustrating to wait until it boots up and then have to open the show again and watch it.
When the Hisense Roku TV keeps turning on and off, resets itself, and freezes during use. This can be caused by a variety of issues, including a possible software glitch or a failing power board.
My Hisense Roku model has already done this and at first, I was not bothered as it wasn’t frequent, but then it started restarting itself again and again, and that became very frustrating.
My initial thought was that it wouldn’t be a major hardware issue, so I called both Roku and Hisense TV support, and that wasn’t a pleasant experience either, but I understand they can’t fix it remotely due to multiple reasons which can cause this issue.
If Hisense Roku TV keeps rebooting, this could be a hardware or software issue. To resolve this, you need to perform a hard reset and unplug it for about 10 minutes so that temporary settings are updated.
Besides the Hisense Support, I came across both official and unofficial Hisense TV support forums, where I saw so many users who were facing similar issues and everyone was experimenting with different hit and trial methods without finding an effective solution.
After I was able to fix the Restarting and Freezing issue on my Hisense Smart TV, I helped to fix it among other users, and in this guide, I am going to share the exact steps and fixes needed to get rid of this annoying On and Off issue.
How To Fix Hisense Roku TV Keeps Restarting and Freezing Issue?
Although Hisense Roku has a very slick and intuitive user interface, we can’t deny the fact that it is also a smart device, and smart devices have a fragile software system that requires regular updates.
As these are vulnerable to glitches and bugs. This can create lagging, freezing, and restarting issues while streaming through them. Although as mentioned earlier, there are many reasons which can cause it and therefore many ways to fix it.
The Roku TV restarting issue is a trick of the software of the TV. The bug has been seen in the Hisense Roku TVs. Alternatively, this problem might be due to a third-party app that is connecting to the TV, and not properly losing connection. If restarting is happening during viewing certain channels, then it might be due to some problems with the channels. There are also some issues regarding the Wi-Fi and Ethernet connections which are also responsible for this error of restarting while watching streams on such channels as Netflix, Hulu Plus, and HBO Go.
Ways to Fix the Hisense Roku Keeps Freezing, Restarting while Watching
- Initial Checks Needed
- Main Troubleshooting
Initial Checks To Fix Freezing, Rebooting Issue on Hisense Roku TV
A loose power supply, a damaged cable, or weak internet connectivity can cause the Hisense Roku to freeze and reboot when streaming channels.
That’s why I’ve listed the things you should check before attempting troubleshooting.
Ensure Proper Power Supply
A poor power supply may also lead to an automatic restart of your Hisense Roku TV. If the TV does not get enough power, it may be caused by a problem with the power outlet or power cord.
Verify that the power cable is plugged in properly. You should also check your TV’s power cable for any cuts, bends, or signs of short circuits.
A second class or incompatible power cable can also result in your Roku TV restarting. You should also make sure that you are using a standard power cable designed for your Hisense Roku TV.
You can confirm if the power supply is bad by plugging some other device into the same power outlet as the TV. A faulty power outlet or low voltage can also cause a power supply failure.
Examine the HDMI Cables
You may encounter a restart issue on your Hisense Roku TV if your HDMI cable is damaged or defective. If this is the case, inspect your HDMI cable and look for any damage.
Disconnect the HDMI cable from your TV and your source device and make sure it is firmly connected to the HDMI port on your TV.
Check if dust or debris has accumulated in the port and is causing interference with your TV. Clean them and plug them back in firmly and observe their performance.
Ensure Powerful Network Signals
Since your Hisense Roku TV connects to a wireless network, a slow network connection can also cause restart issues or freezing issues while watching on Hisense Roku TV. Check your network connection speed.
Whenever possible, try to minimize the number of devices connected to your Wifi router. If you have too many devices connected to your Wifi network, they can slow it down.
Check the router’s performance and speed by connecting another device to it after disconnecting the WiFi from your TV. Reconnect the Wifi after some time.
You can also switch to a different channel and change the 2.4 GHz bandwidth to 20/40. This will provide you with a much more stable and faster wireless connection.
Disconnect the Headphones And External Device
Connecting headphones to your Roku TV remote can also trigger a restart on your Hisense Roku TV if they are connected to the remote.
If you need to use headphones, you can try other troubleshooting methods if you do not wish to disconnect the headphones from the remote.
Reboot Your Hisense Roku TV
Rebooting a device removes all the extra files and cleans its running memory, which is a great solution for most technical problems.
Your device is therefore refreshed, enhancing its performance. In the present case, your Hisense Roku TV is rebooting automatically. You should, however, reboot manually to resolve this issue.
- Press the “Home” button on your Roku TV remote to open the menu.
- Navigate to the “System Settings” in Settings.
- To initiate the restart process, navigate to the “System Restart” tab and click on the Restart button.
Update the Latest Software Version
In the event that your Roku TV is restarting on its own, lagging, or freezing, the firmware may be outdated. The Hisense as well as Roku keep releasing updated software versions.
The new version of your TV not only adds new features but also fixes bugs.
If the feature is enabled in the Roku TV settings, sometimes it updates itself automatically. If not, you can manually update it.
- Press the “Home” button on the remote to access the TV menu.
- From the list of options, choose “Settings” and then “System Settings.”
- Tap the “System Update” option and choose “Check Now” once you have found it.
- Then, follow the on-screen instructions to update the software.
Clear the Cache
A soft reset, also known as a cache clearance, can fix the issue. A cache clearance does not affect the settings of your TV. It just frees up some memory on your TV.
- Press Home 5 times on the Roku remote.
- After that, click the “Upward Navigation” button once.
- Click on the “Fast Forward” and “Rewind” buttons twice each.
- By doing so you will be able to clear the temporary storage or cache on your Hisense Roku TV.
Restore your Roku TV to Factory Settings
In the event that none of the above works and your Hisense TV keeps turning on and off, resetting to the factory settings is the ultimate fix for any software issues. Bringing your device back to factory settings will wipe all the data.
In addition to reinstalling all the channels and apps again, you will also have to customize all the settings again.
- Push the “Home” button on your TV remote to open the menu.
- Then select “System Settings” from the settings menu.
- On the following screen, tap “Advanced System Settings”.
- Reset the device to factory settings by choosing “Factory Reset”.
- You will be asked for a code, enter it and click “Continue”.
- Let the process complete for a few moments.
How To Prevent the Freezing, Rebooting Issue on Hisense Roku TV?
Hisense Roku TV heats up when you watch it for a long time. And, it will affect the health of your TV.
To prevent overheating and damage, Give your TV some time to rest since it has an automatic shutdown feature to prevent overheating.
The best way to avoid overheating your TV is to keep it in a room with lots of ventilation.
The heat generated by other devices can also affect your TV’s performance. You should also clear the area around your TV of any electronic devices and make sure there is no obstruction to the airflow.
Keep Software Updated
It is important to keep the TV firmware, streaming apps, and channels updated.
As a result of bottlenecks and bugs in the older versions, the apps behave strangely and cause the TV to overheat and then to keep restarting.
Therefore, this is how I keep my Hisense TV in good health, and that is how I managed to fix the lagging, freezing, and restarting issues I encountered on my Hisense Roku TV.
So, To fix the Hisense Roku TV lagging, rebooting, freezing issue you must follow these steps thoroughly. This will not only resolve the issue but will extend the lifespan of your Hisense Roku TV.