Hisense TV Dolby Vision Not Working (Know This First)

Wish to enjoy Dolby content on your Hisense TV to see just how immersive and awesome it is, but you are disappointed because Dolby Vision is not working?

If you’re having trouble getting Dolby Vision to work properly on your Hisense TV, you’re not alone. Many users experience issues with Dolby Vision on their TVs and I witnessed it on my friend’s new Hisense U8H TV.

Dolby Vision Activated On Hisense TV
Dolby Vision Activated On Hisense TV (U8H Model)

The tech enthusiast in me couldn’t resist finding out more about Hisense’s Dolby Vision problems.

Here are some common issues that users may experience with Dolby Vision on a Hisense TV:

  • The Dolby Vision option is grayed out and not available to select.
  • The Dolby Vision feature is flickering or not working consistently.
  • The colors look washed out when using Dolby Vision.
  • Dolby Vision is not working on certain apps.

Here I will explain how to get rid of all these issues and enjoy Dolby Vision content hassle-free.

What Are the Requirements For Playing Dolby Vision On Hisense TV?

Prior to troubleshooting, you should be aware of the requirements needed to enjoy the Dolby Vision feature on your Hisense TV.

To use Dolby Vision on a Hisense TV, you will need the following:

  1. Enhanced HDMI Format enabled in the TV’s menu under “HDMI Format” (on the correct input source).
  2. An input source that is compatible with Dolby Vision and has Dolby content.
  3. A high-speed HDMI 2.0+ cable.
  4. Dolby Digital is enabled on your Hisense TV.
  5. Plug the input device into the correct HDMI port (HDMI 3 & 4)

All right, I hope you have already considered the above points. Now let’s move on to the problems and troubleshooting.

Dolby Vision Issues On Hisense TV

Here are some of the common issues related to Dolby Vision on Hisense TVs:

Dolby Vision grayed out

If you’re trying to access the Dolby Vision settings on your Hisense TV, but the option is grayed out or unavailable, there are a few things you can check.

If you’re having issues with Dolby Vision on your Hisense TV, make sure that you’re using an input source that supports it. This could be an HDMI port-connected device or a streaming app like Netflix, Disney+, etc.

You can check the user manual or label on HDMI ports to see which input sources support Dolby Vision on your TV. (Usually HDMI port number 3 and 4 are high speed HDMI ports reserved for 4k/120Hz)

Once you’ve confirmed that you’re on an input source that supports Dolby Vision, you’ll also need to make sure that Dolby Vision is enabled on that input source.

Once you get that done, you will be able to enjoy the Dolby Vision.

Dolby Vision flickering

If you’re having an issue and the Dolby Vision flickering content on your TV, you might see something like what’s shown in the GIF.

Hisense Dolby Vision Flickering
Hisense Dolby Vision Flickering

In this type of problem, the black areas of the picture might sometimes quickly turn gray and then back to black.

Sometimes this happens to the whole dark area of the picture, and other times, you might see parts of the black area get brighter while other parts stay black, which can look weird and pixelated.

If you’re seeing this kind of issue, you can turn off the “Motion Enhancement” or reduce it to HDR or HDR10 from Dolby.

Color looks washed out on Dolby Vision

If the color in your Dolby Vision content looks washed out or faded, it is quite common and happens on all TVs’ Dolby Vision HDR content, especially while playing games.

In order to get rid of that, You can try adjusting the brightness, contrast, and other picture settings on your TV apart from that you can also check for updates or do a simple reboot of the TV, where updating firmware might install corrective changes and reboot can clear out any minor glitches on your TV.

Note: I have provided the optimal HDR Picture settings for Hisense TV, you can check them out and you might like.

Dolby Vision not coming on certain apps

If Dolby Vision is not working on certain apps, you need to make sure that the app you’re using has content that supports Dolby Vision.

If it does and you’re still having trouble, you can try updating the app or reinstalling it to fix any temporary glitches.

Note: Keep in mind that whether or not Dolby Vision is available can depend on the source of the content.

If you’ve checked that the content from the source is in Dolby format, you’ve selected the correct input source, and you’re still having issues with Dolby Vision not working and instead seeing HDR or HDR10 when you should be seeing Dolby Vision, there are a few simple troubleshooting steps you can try. These may help you get the issue fixed.

Troubleshooting Dolby Vision On Hisense TV

Hisense TV Dolby Vision Modes
Hisense TV Dolby Vision Modes

Update your TV Firmware

If you are experiencing Dolby Vision issues on your Hisense TV, the first thing to try is updating your TV’s firmware.

To do this, go to the “Settings” menu and look for an option labeled either “Software update” or “Firmware Update”. 

If there is a new version of the software available, select it and follow any instructions given by the prompt. 

If no updates are available, you can proceed to the next troubleshooting.

Unplug all Devices

Apart from the firmware update, you can try unplugging all devices and then replug them.

This can sometimes help resolve minor glitches and get Dolby Vision working again.

To do this, simply unplug all devices from their power sources and then plug them back in. This includes your TV, any streaming devices or soundbars, and any other devices that are connected to your TV.

Once you’ve plugged everything back in, try accessing Dolby Vision content again to see if the issue has been resolved.

Often this simple step may be able to resolve the issue without the need for more advanced troubleshooting.

Make a Factory Reset

If you’ve tried all the other troubleshooting steps and Dolby Vision is still not working, you may need to try making a factory reset on your TV.

This will restore all of the TV’s settings to their default values and may help resolve any issues you’re experiencing with Dolby Vision or other features.

Note: Keep in mind that a factory reset will erase any custom settings you’ve made, so you’ll need to set them up again after the reset.

Do All Hisense TVs Support Dolby Vision?

No, not all Hisense TV models are capable of running Dolby Vision, HDR, 4k, and 120Hz refresh rate, but a few of them are below which I arranged in a table.

Hisense U7HHisense 65A6BGTUK
Hisense U8HHisense 50A6BGTUK
Hisense A7HHisense 43A6BGTUK
Hisense A4BGHisense 32A4BGTUK
Hisense U9GHisense 58A6BGTUK
Hisense A77GHisense 70A6BGTUK
Hisense U7QF
Hisense A7100F
Hisense PX1-PRO
Hisense TV Mid and High-end variants with Dolby Vision, Atmos, 4k, 120Hz

Further, all Hisense TV models introduced in 2022 and upcoming models will most likely have these features, however, you should check the user manual or visit the official Hisense TV website to ensure that your Hisense TV model supports these features.

How To Turn On/Off Dolby Vision On Hisense TV?

To enable Dolby Vision, navigate to Settings > Picture > Picture Mode > Dolby Vision, and then select the Dolby Vision option.

To turn it off, select the Standard option (Or any other picture mode).

Why Is My Hisense TV Not Running On 120Hz 4K?

Hisense TV 120Hz Refresh Rate 4K
Hisense TV 120Hz Refresh Rate 4K

If your Hisense TV is not showing you 120Hz 4k, you need to be aware of a couple of things first:

  • TV will only display the refresh rate of the source content, it cannot display a higher refresh rate than the source.
  • If a game or movie is not filmed or produced at a 120Hz refresh rate, the TV will not be able to display it at that refresh rate.
  • There are very few movies or games that are produced at a 120Hz refresh rate.
  • The TV is not at fault for not being able to display a higher refresh rate than the source content.