LG TV Dolby Vision Not Working? (C1, CX, C2) All Model Solved!

Are you having trouble with Dolby Vision on your LG TV? You are playing Dolby Vision content, but instead of detecting it as Dolby Vision, the screen displays HDR.

This is a pretty common problem all LG Oled TV users often face. Don’t worry, it’s quite easy to get your LG C1 TV working with Dolby Vision and if you are facing it, you have landed at the right spot.

Not only will this guide fix the Dolby Vision issue on your TV, but also explain whether your TV supports Dolby Vision, which all LG TVs do, and what Dolby Vision content is like compared to HDR, HDR10, and 4K.

Putting that aside, let’s get started and know more about the issue and whether your TV supports Dolby Vision or not.

Does My LG TV Support Dolby Vision Content?

In case you were wondering whether or not your LG C1 supports Dolby Vision, the answer is yes. The LG C1 along with other LG OLED series TVs do support Dolby Vision.

Now, let’s see which LG TVs support Dolby Vision so that you can be confirmed if your TV is among them.

On Twitter, Vincent Teoh a Tech Reviewer has posted a list of all Dolby Vision-supported LG TVs that have been officially confirmed by LG.

LG TVs which support Dolby Vision
Dolby Vision Supported LG TVs (Source: Twitter)

There are, however, some technical issues that may prevent it from working as intended, which is why you may see the HDR logo instead of the Dolby Vision logo when you are watching something in Dolby Vision.

What is Dolby Vision Compared to HDR, HDR10, 4K, Etc?

Just for a glimpse let’s first see what Dolby Vision is compared to other technologies such as HDR, HDR10, and 4K.

HDR, HDR10, 4K

  • HDR stands for High Dynamic Range and is a type of video technology that allows for greater detail in bright and dark areas of the image, as well as more vivid colors and better contrast.
  • HDR10 is a type of HDR technology that is compatible with most devices and TVs.
  • 4K is a type of resolution that offers four times the resolution of 1080p HDTVs.

Dolby Vision

Now let’s see what Dolby Vision is compared to traditional HDR technologies. 

Dolby Vision is a type of HDR technology that offers an even higher level of picture quality than traditional HDR technologies.

It uses dynamic metadata to adjust the picture quality on a frame-by-frame basis for an even more immersive experience. 

Along with that, It also offers more vivid colors and better contrast than traditional HDR technologies.

See Also: (Easy Fix) LG OLED Dolby Vision Flickering Issue.

How To Get Dolby Vision Working on LG TV (All Models)?

To get Dolby Vision (DV) working on your LG C1 TV, you need to make sure that your TV is compatible with DV. Once you have confirmed that your TV is compatible, you can then follow the below troubleshooting guide and get it sorted easily.

Now, Let’s dive into solutions and causes of Dolby Vision issues on LG TVs.

Disable AMD Freesync Premium

You all might not be aware of it but the AMD Freesync Premium Causes conflict With Dolby Vision.

That’s why the first step you will want to take is to make sure that AMD Freesync Premium is disabled on your LG C1 TV. 

How Freesync Premium Interferes with Dolby Vision

The way AMD Freesync Premium works is that it adjusts the refresh rate of your TV in order to reduce stuttering or tearing in games or other applications. However, this can interfere with the way Dolby Vision works and prevent it from working properly on your LG C1 TV.

Steps to Disable Freesync Premium on LG C1 TV

In order to disable Freesync Premium on your LG C1 TV, you will need to go into your TV’s settings and turn off the Freesync Premium option. Once you have done this, you should be able to get Dolby Vision working on your LG C1 TV.

Set Streaming Device To Dolby Vision

This also goes unnoticed when our LG TV doesn’t detect Dolby Vision content and instead continues with HDR we start troubleshooting and checking other things, but this is a basic thing as well as the requirement for watching content in Dolby Vision on your LG TV

That’s why, Make Sure Streaming Devices (such as Apple TV, Nvidia Shield, fire stick, or Roku) are set to stream in Dolby format. 

After doing this the content you are streaming will be displayed in Dolby format on your LG C1 TV automatically instead of in standard HDR format.

How to Check if Streaming Device is Set to Dolby

To check if your streaming device is set to stream in Dolby format, you will need to go into the settings menu of the streaming device and look for a setting called “Dolby”.

If this setting is turned on, then your streaming device should be set to stream in Dolby format and you should be able to get Dolby Vision working properly on your LG C1 TV.

What if you are not able to set your streaming device to Dolby?

Try resetting the streaming device if even after trying it, you are still unable to set it to stream in Dolby format.

Once you have done this, you should be able to get Dolby Vision working properly on your LG C1 TV.

Perform A Hard Reboot On the TV

If you have tried all of the above steps and your LG C1 TV is still not displaying content in Dolby Vision, then it may be time to perform a hard reboot on your TV.

It’s because A hard reboot removes all conflicting temporary settings stored on the TV since old settings remain active and the TV does not adapt to new content settings.

To do this, you will need to unplug the power cable from your TV and leave it unplugged for at least one minute before plugging it back in again. 

After doing this, turn on your TV, play Dolby content and see if it detects it as Dolby Vision.

Restore Settings To Factory Default

If none of the above steps have worked for you, then restoring the TV to factory default is the last option left.

But you need to make sure that all the above steps are already performed, the connection setup is correct, and you are playing the Dolby Content (Not all content is Dolby on streaming apps like Netflix, Amazon Prime, Disney+, etc)

Here’s how to restore the settings to factory default on your LG TV:

  • With your TV remote, navigate to “All Settings” (Advanced Settings) > “General” > “Reset to Initial”.


To summarize, getting Dolby Vision to work on your LG C1 TV can be quite frustrating, but it is not a complicated issue and can be easily fixed if you know the basics and do the right troubleshooting.

For now, let’s wrap it up. If you see the HDR logo on your LG TV instead of the Dolby Vision logo when watching something in Dolby Vision, make sure that Freesync Premium is disabled and that your streaming device is set up to stream Dolby.