Does your LG TV display “unable to load user agreement” even though the internet is already connected and working? Is this preventing you from using apps like Vudu, Youtube, Netflix, etc?
You are not alone if you are getting this strange error on your LG TV, as I, along with many other LG TV users, have encountered the same problem, which can be easily fixed at home.
It occurred to me when I turned on my TV and tried to open apps to watch TV shows and none of my streaming apps worked and the message “Unable to load user agreements – a server error has occurred” appeared.
According to the error, data could not be loaded, so I assumed the issue must be with the internet connection, preventing data from downloading.
Therefore, I went into research mode so that I could get a better understanding of why it happened, how to fix it, and how to prevent it from happening again in the future.
As I dug around many forums, and social sites, and contacted LG support, I found that there are many LG TV users who cannot use apps because of this error.
The issue has finally been resolved on my end, and I’m going to explain it here in detail and how to resolve it quickly.
Note: All LG TVs are compatible with the methods in this guide, whether they are CX, C1, B1, A1, or any other LG model.
Why Does My LG TV Keep Saying Unable To Load User Agreement?
Let’s first examine what this error means before proceeding to troubleshoot it.
It is necessary for the Smart TV to share a set of user data, as well as additional agreement details, from the server of the application that is being used. Regardless if it is Netflix, Vudu, Hulu, YouTube, Prime Video, or any of the other applications out there, it is very important for them all.
A user agreement is an agreement between a user and the app company that aims to personalize the user experience.
It is often due to a glitch in your WiFi router, TV, or app server that data does not get transferred properly, resulting in an error message. This is the cause of your LG TV’s “Unable to load user agreement” error.
Here’s what a user reported during my research, which was quite similar to what I was experiencing on my TV:
“Everything seems to be working fine, but when I click on any of the options, such as LG TV, or YouTube, it asks me to agree to LG’s Smart TV agreement. However, I then get a message saying “Unable to load user agreements – a server error has occurred.”
Another user reported this on the official TV support forums:
“Internet works just fine in a TV browser, Internet fully connected, but unable to download terms and conditions which therefore is not allowing me to use any smart capabilities such as Vudu, YouTube, Netflix, etc.”
I understand, but why does it say server error when loading user agreements when my internet is working just fine?
Well, If the connection between your TV and the app server is conflicted and the data cannot be transferred, a server error will be displayed saying “Unable to load user agreements”.
Consequently, if the LG TV user agreement fails to load, you don’t need to worry, as it is actually an internet connection, server, or a wifi router issue.
Now that we have addressed the error, what needs to be done in order to resolve it quickly?
The answer is, to hold your horses because there can be a number of underlying issues which result in this issue, which is why there are a number of ways in which this can be resolved depending on the particular scenario.
How To Fix Unable To Load User Agreement Error On LG TV?
Since the error is caused by a temporary glitch, unstable internet connection, conflicted IP, or blocked DNS, I have provided you with multiple solutions.
By following them carefully, you will be able to fix the issue and learn what caused it.
Method #1
The TV will experience these kinds of errors regularly if it has a bad or outdated firmware update, which is why it is important to keep the TV software and firmware current.
To do this, follow these steps:
- In the “General Setting” menu, select “About this TV” from the menu.
- Choose “Check for updates” from the menu. (It may take several seconds for a new version of the software to be found.)
- If new software is available to update, it will appear on the menu
- To download and install the new version, click on “Yes” (download progress will be shown on the screen).
- During the software updates, wait until the download completes 100% (you can even watch TV during the process).
- As soon as you restart your TV, the new software will be installed & updated.
After this is done, check to see if the apps can be opened and if the issue has been resolved.
Moreover, you can manually agree to the “user agreement” by navigating into the settings as per the official LG source, but it works only when the user agreements are already downloaded.
Method #2
If your TV is already running the latest firmware, we’ll need to troubleshoot manually.
There are many times when the Wifi router doesn’t provide a stable wireless connection, or if some ports aren’t being opened by it, you will need to reboot the router, and then you will have to make sure that the DNS of the router is changed by going into the router’s admin page.
192.168.1.1 or 192.168.0.1 will give you access to your router’s admin page, depending on your router.
Using the advanced settings of your router, change the DNS address to 8.8.8.8 once you are logged into the admin page.
Afterward, reboot the TV and turn it on again after 1 minute to see if the problem persists.
Method #3
In case the problem persists after you’ve done that, follow this quick trick.
Even though I had entered my wifi password during the setup, I still had to open the web browser (using the Home button) and Google. I was also prompted to enter my wifi password by the browser. After that, everything started working, including Netflix, Youtube, Browser, Vudu, Amazon, etc.
Before we get to the last method, here’s a video of an LG TV user manually accepting the user agreement. For some users, this worked.
Method #4
Last but not least, if none of the above methods work, follow this advanced troubleshooting carefully without missing any steps.
Important: The LG level 2 support also recommends it, as I was told when I contacted them.
- Make sure both your TV’s wired and WiFi internet connections are disconnected.
- Set up a hotspot (with a smartphone or other hotspot device) for internet access
- Select and connect your Hotspot as your wireless internet connection under Settings>Network>wifi.
- Check to see if you are connected to the internet.
- After that, Choose Reset your TV to factory settings from Settings>General>About this TV
You will be prompted to download the LG user agreement once you have gone through the screening process. Please do so. You shouldn’t have any problems downloading this time since you are using the Hotspot.
When you press “Home” on your remote and select an app (preferably one that you subscribe to like Netflix), you should no longer see the error “Unable to download user agreement”.
Conclusion
When you can’t watch anything with streaming apps on your LG TV due to the constant error getting displayed on the screen, it’s quite unpleasant, but fortunately, it can be easily resolved.
Hopefully, the above methods will help you resolve the “Unable to load user agreement” error, and to quickly summarize this error, it occurs due to a glitch in the server, TV, or connected wifi router. Here’s what you should do to fix it:
- Reboot the router and TV.
- Update TV software.
- Change Router DNS to 8.8.8.8 (Google’s DNS).
- Factory Reset
- Use a temporary hotspot to download user agreements.
